{"componentChunkName":"component---src-pages-support-index-js","path":"/support/","result":{"data":{"support":{"frontmatter":{"FAQs":[{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? 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Through a simple and secure online process, we help you provide proof of insurance for your loan. To learn more about MyInsuranceInfo \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/support/quick-guide-to-mii/\"\n  }, \"read this helpful article\"), \".\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"Who is MyInsuranceInfo?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? 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If you want to find out more, \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/support/why-did-i-receive-a-letter-telling-me-to-verify-my-insurance/\"\n  }, \"read this article\"), \".\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"Why did I get this letter in the mail?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"There may be a miscommunication regarding your insurance coverage that MyInsuranceInfo is here to help resolve. To verify you have sufficient insurance coverage on your loan, complete the quick and secure MyInsuranceInfo verification process. To get more details on MyInsuranceInfo, \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/support/quick-guide-to-mii/\"\n  }, \"read this quick guide\"), \".\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"Did I do something wrong?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"MyInsuranceInfo helps financial institutions make sure all loans are sufficiently insured. We received your information from the financial institution that provided you with your loan.\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"How did you get my contact information?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"MyInsuranceInfo is not a scam. We securely track insurance coverage on behalf of your financial institution and help maintain accurate, up-to-date insurance information. We help thousands of people complete this simple and secure verification process every month. \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/support/quick-guide-to-mii/\"\n  }, \"Learn more about MyInsuranceInfo\"), \".\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"Is this a scam?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"Our submission process usually takes 5 minutes. You will receive an email confirmation after you submit your insurance information. Then, we will review and confirm your verification within 2-3 business days. Once reviewed, you will receive an email confirming whether you are verified or need to provide more information. You can also check your status online by \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"#create-account\"\n  }, \"creating an account\"), \".\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"How long does insurance verification take?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"While it varies slightly depending on the type of collateral you\\u2019re insuring (home vs. car, for example), in most cases we need you to provide:\"), mdx(\"ul\", null, mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Your unique reference ID\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Insurance carrier name\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Policy number\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Effective date of policy\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Deductible amount(s)\"), mdx(\"li\", {\n    parentName: \"ul\"\n  }, \"Confirmation that your financial institution is listed as lienholder\")), mdx(\"p\", null, \"This information can be found on the declarations page of your insurance policy document. Read more about the MyInsuranceInfo verification process \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/support/quick-guide-to-mii/\"\n  }, \"here\"), \".\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"What information am I going to need to verify my insurance?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"Your insurance policy documents outline the details of your insurance coverage. The declarations page is the summary page of these documents, containing your policy\\u2019s coverages, limits, and deductibles. You can also find your agent contact information on your insurance policy.\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"What are vehicle insurance policy documents?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"You can find your unique reference ID in the upper right-hand corner of the letter you received in the mail or within the email you received from your financial institution.\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"Where is my reference ID?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"There are several places where the VIN may be located physically on your car, depending on your vehicle\\u2019s make and model. Common places include the driver\\u2019s side dashboard or on a sticker inside the driver\\u2019s side door. The VIN may also be found on your vehicle\\u2019s insurance card or vehicle title (DMV) records.\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"Where do I find my VIN (Vehicle Identification Number)?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"It depends. If you have not had a lapse in coverage, meaning you have maintained sufficient coverage from the time you took the loan out until now, then you will not be charged. If you have had a lapse in sufficient coverage as listed in your loan agreement, there\\u2019s a chance you\\u2019ll have CPI/LPI placed on your loan. Completing this verification process will help you clarify what your options are. \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/support/about-collateral-protection-insurance-cpi/\"\n  }, \"Consult this article\"), \" to learn more about CPI/LPI.\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"Am I getting charged?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"CPI/LPI, also known as Creditor Placed Insurance or Lender Placed Insurance (LPI), is a form of insurance used by lenders when insurance coverage doesn\\u2019t meet the requirements of a loan agreement, such as insufficient protection or a lapse in coverage.\"), mdx(\"p\", null, \"CPI/LPI is not full insurance coverage and shouldn\\u2019t be considered a long-term solution. Fortunately, it is easy to remove. Once you verify sufficient insurance coverage through the MyInsuranceInfo portal, CPI/LPI will be removed once your coverage is reviewed and confirmed. You can read more about CPI/LPI in \", mdx(\"a\", {\n    parentName: \"p\",\n    \"href\": \"/support/about-collateral-protection-insurance-cpi/\"\n  }, \"this article\"), \".\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"What is CPI/LPI, and why do I have it?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"All of these decisions are dependent upon your financial institution. Contact your financial institution\\u2019s local branch to ask about their CPI/LPI policies.\"));\n}\n;\nMDXContent.isMDXComponent = true;","question":"Can I get CPI/LPI waived?"},{"answer":"var _excluded = [\"components\"];\nfunction _extends() { return _extends = Object.assign ? 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Object.assign.bind() : function (n) { for (var e = 1; e < arguments.length; e++) { var t = arguments[e]; for (var r in t) ({}).hasOwnProperty.call(t, r) && (n[r] = t[r]); } return n; }, _extends.apply(null, arguments); }\nfunction _objectWithoutProperties(e, t) { if (null == e) return {}; var o, r, i = _objectWithoutPropertiesLoose(e, t); if (Object.getOwnPropertySymbols) { var s = Object.getOwnPropertySymbols(e); for (r = 0; r < s.length; r++) o = s[r], t.includes(o) || {}.propertyIsEnumerable.call(e, o) && (i[o] = e[o]); } return i; }\nfunction _objectWithoutPropertiesLoose(r, e) { if (null == r) return {}; var t = {}; for (var n in r) if ({}.hasOwnProperty.call(r, n)) { if (e.includes(n)) continue; t[n] = r[n]; } return t; }\n/* @jsxRuntime classic */\n/* @jsx mdx */\n\nvar _frontmatter = {};\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n    props = _objectWithoutProperties(_ref, _excluded);\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"There are a lot of moving parts to the verification process, so, unfortunately, this happens sometimes. 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